We reserve the right to decline any commission orders without any explanation at any time.

You will only receive full resolution digital file/s of the commission. No physical item will be shipped to your home address.

You will receive the .moc3 runtime files to use your model. We do not provide the editable raw files.

We will not accept commissions we are not comfortable with, please read or full terms and do's and don'ts.

No pressuring/backseating. Do not request for deadlines or put stress on me while I work.

You understand that my priority is to provide the highest quality work. Commissions may take days to months based on complexity and waitlist.

For model upgrades or special requests, kindly contact me so I may provide a quote. Keep in mind that I don't accept every new request.

All works made by Seraphvina/Qhiraya are NOT authorized for use in any blockchain-related technology including NFTs and any form of cryptocurrency. We also do NOT authorize our work for use in artificial learning programs, such as those used to create computer-generated works.

All services hosted in Vgen have an increased fee. You may contact us directly to avail our website prices.

Purchasing digital art or service from us means we, the artist, retain full copyright of the art, assets, and editable files. Each commission is for personal use only (non-commercial).

You can stream or make monetized content using the commissioned model. If you plan on reselling the art in the form(s) of merchandise/animation, there is an increased fee for redistribution rights/royalties.

The sale of live2d models and rigging assets includes the right to use the model (including live streaming and video production), but it is prohibited to use the original artwork of this model to produce physical merchandise.

Commercial rights and merchandise royalty fees (%) will be discussed and agreed upon under a legal contract. You must contact us beforehand if you plan to resell our work. You cannot sell or re-distribute commissioned work for profit unless discussed beforehand.

Please ensure that there are no disputes over character/costume designs and that they possess full copyright/commercial usage rights. We will not be held responsible for any legal disputes or discussions.

As the artist, we retain our intellectual property, including the right to be credited and publish the art in our personal portfolio and social media. Use @Seraphvina in your twitter bio or link my website.

My name must be easily seen and accessed. Kindly inform this rule to your animator, rigger, or any 3rd parties that use my work.

Do not remove any watermarks. The artist will place it where it is easily seen in a way that does not deter our appreciation of the artwork. Cropping, editing, changing or removing watermarks without permission is prohibited.

If an NDA was agreed to, upon the publishing of the full project by the client, we as the artist will be granted the right to publicize our own work.

Commissions can be kept private under NDA and will be charged twice the total amount. Otherwise, art showcases and rigging showcase details like eye physics, clothes physics, etc.) will be posted for advertising purposes.

All progress will be showcased on my social platforms through images and videos (X/Twitter, YouTube, Twitch, Instagram, Bluesky).

Please read and re-read everything above. We are not liable for any false information given to us.

If we find that our terms are violated, the one who committed the violation will be blacklisted, and won’t be transacted with in the future.

In the event of an unamicable project termination, including but not limited to chargebacks or any form of extortion, you will forfeit some of your rights to confidentiality. As proof of breaking our Terms of Service, we may publish the offender's relevant social media, PayPal email, and business-related exchanges (such as emails and invoices). Sensitive personal information (such as addresses) will be redacted.

Current and potential clients may enquire for our services, but not harass us for commission slots and additional work beyond what was agreed upon.

By availing our services you, as the client, have read and agreed to all the conditions stated on our Terms of Service.

Contact us through Social media private messages, or by email, or by applying in the Google form with all commission information attached.

All references must be provided in a reference sheet, or an image file before we review your commission. Use simple words or labels.

Updates will be sent to you through pictures(.jpeg/.png), videos(.mp4), or a stream link format.

Depending on the type of commission, you will receive one of the following file types but not limited to: png, psd, moc3. We do not provide the editable raw files of live2d (cmo3).

You, the client, are required to provide feedback when asked questions about your commission. We may ask for more payment during the process if we are required to draw more than was planned. But we will try to discuss it before we work with extra, so you can choose in time to pay more or not.

After confirming you are satisfied with the result, we will send all of the necessary files in a WeTransfer link.

We work with 50% prepayment. You will be added to our list for slot reservation and start work only when payment is received. Please notify us when you send payment.

50% Payment required for slot reservation. Payments are completed using Paypal invoice with a 12% transaction fee each time.

In the event that additional fees are required, a separate PayPal invoice will always be issued on top of the agreed invoices. This ensures that all payments are properly documented and processed.

Please ensure you are committed to getting a commission. Because we don't send refunds for the fact that both parties, artist and client, lose money on this.

In the event a client is unable to complete payment, you will forfeit all of your rights to our service and and we are allowed to withhold and retain ownerships of all deliverables unless full payment of the service is settled.

The artist retains full rights to all work created during the project. This includes the right to publish or showcase the work completed so far. Ownership and usage rights to the final deliverables will only transfer once full payment has been received.

Please note that a $40 compensation fee is added on late invoices. Any unpaid balance on the revised invoice may accrue a weekly 8.5% interest charge until settled. The compensation fee is to help cover the impact of the delayed schedule and a potential client opportunity we had to pass on while the project was on hold.

You are allowed 2 revisions in the sketch phase and rigging stage before finalization, provide one revision list or document with reference. Any changes made after finalization will be charged an extra fee based on time and complexity to complete.

Live2D: Additional cutting requests will be charged an additional fee based on the complexity of additional cutting required.

If you find any bugs while using the product, you can request corrections at no cost within 7 days of delivery. After that 7-day period, any additional fixes will be billed per revision round. $105 per round.

If you experience any "bugs", defined as problems that interfere with normal use such as broken features or layer errors. Changes based on personal taste or visual preference, such as thinking something does not look good, are not considered bugs.

For problems involving VTube Studio or other third-party programs, we cannot promise a solution. Please refer to the official guides or community resources for assistance.

As the artist, we retain our intellectual property, including the right to be credited and publish the art in our personal portfolio and social media. Use @Seraphvina in your content, twitter bio or link my website.

My name must be easily seen and accessed. Kindly inform this rule to your animator, rigger, or any 3rd parties that use my work.

Do not remove any watermarks. The artist will place it where it is easily seen in a way that does not deter our appreciation of the artwork.

The user is responsible of saving their own copy of the files. All files are delivered using a 3-day download link through WeTransfer. Requesting another copy will incur a fee each time.

The artist and rigger are not responsible for any negative impact on society or any legal violations caused by the user's use of the artwork or model.

The artist is not responsible for the model's performance due to the user's lack of knowledge (including but not limited to: VtubeStudio parameter settings, VBridger parameter settings, facial tracking camera used and improper facial lighting) when piloting the model.

The client is responsible for any modifications or changes requested over the artist and rigger's work that may affect the illustration's result or model's performance. Seek guidance and recommendations from the artist and rigger before requesting any changes with the model.